Privacy Policy

Effective Date: May 15, 2023

Viva La Nails Pty Ltd ("Viva La Nails", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, make online bookings, process payments, or contact us.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

Your name, phone number, and email address
Appointment and booking details
Payment-related information (processed securely via third‑party payment providers; we do not store full card details)
Communications you send to us (enquiries, feedback, reviews)

We may also collect non‑personal and technical information, such as IP address, browser type, device information, and website usage data, to help us improve our services and website performance.

2. How We Collect Personal Information

We collect personal information directly from you when you:

Make an online booking or enquiry through our website
Contact us via email, phone, or social media
Subscribe to promotions, offers, or updates
Complete payment transactions through our booking or payment systems

In some cases, information may also be collected through cookies or similar technologies when you browse our website.

3. How We Use Your Information

In accordance with APP 6, we use your personal information only for purposes related to our nail salon services, including to:

Manage and confirm appointments and bookings
Process payments and issue receipts
Communicate with you regarding your services or enquiries
Send marketing communications, promotions, or updates where you have opted in
Improve our services, website functionality, and customer experience
Comply with legal or regulatory obligations

4. Disclosure of Personal Information

Viva La Nails does not sell or rent your personal information. We may disclose personal information to

trusted third‑party service providers, including:

Online booking and scheduling platforms
Payment processors and financial service providers
Website hosting, IT support, and marketing services

These third parties are only provided with information necessary to perform their services and are required to handle your information securely and confidentially, in accordance with applicable privacy laws.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic, and improve functionality. You may disable cookies via your browser settings; however, this may affect certain website features.

6. Data Security and Storage

We take reasonable steps, as required under APP 11, to protect your personal information from misuse,

interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely and retained only for as long as necessary to fulfil its purpose or comply with legal requirements. While we take data protection seriously, no system can guarantee complete security of information transmitted online.

7. Access and Correction

Under APPs 12 and 13, you may request access to, or correction of, your personal information held by Viva La Nails. To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.

8. Third‑Party Websites

Our website may contain links to external websites. Viva La Nails is not responsible for the privacy

practices or content of third‑party sites. We recommend reviewing the privacy policies of any external

websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal

obligations. The updated version will be published on our website with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information,

or have a privacy‑related concern, please contact us at: hello@vivalanails.com.au

By using our website or services, you acknowledge that you have read and understood this Privacy

Policy and consent to the handling of your personal information as described above.

Last updated: December 1, 2025