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Terms and Conditions

Effective Date: May 15, 2023

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Welcome to Viva La Nails. These Terms and Conditions ("Terms") govern your access to and use of the Viva La Nails website, online booking system, and nail salon services. By accessing our website, making a booking, or receiving services from us, you agree to be bound by these Terms. Please read them carefully.

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1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

 
2. Services Provided

Viva La Nails provides professional nail care and beauty services, including manicures, pedicures, nail enhancements, and related treatments. All information provided on our website or by our staff is general in nature and is not intended to constitute medical advice. If you have a medical condition, allergy, infection, or injury that may affect your treatment, you must inform us prior to your appointment. Viva La Nails is not responsible for adverse outcomes where relevant information has not been disclosed.

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3. Eligibility and Client Responsibility

By booking or receiving services, you confirm that:

  • You are at least 16 years of age, or have parental/guardian consent

  • You have disclosed all relevant health conditions, sensitivities, or allergies

  • You follow aftercare advice provided by our technicians

Results may vary between clients, and no guarantees are made regarding the longevity or outcome of treatments.

 
4. Appointments and Online Bookings

Appointments may be made via our website, online booking platform, phone, or in person. Appointment times are reserved specifically for you. We reserve the right to refuse, cancel, or reschedule appointments due to staff availability, safety concerns, late arrival, or unforeseen circumstances. Late arrivals may result in shortened treatment time or cancellation without refund.

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5. Cancellations, Rescheduling, and No-Shows

We understand that plans can change. We require a minimum of 24 hours’ notice for appointment cancellations or rescheduling.

  • Cancellations with less than 24 hours’ notice may incur a cancellation fee

  • Failure to attend an appointment (no-show) may result in full or partial service charges

Fees are applied to cover reserved time and staff availability.

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6. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Payment is required at the time of service unless otherwise agreed. We accept cash and approved electronic payment methods via our payment providers. Payment processing may be handled by third-party platforms, and their terms may also apply.

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7. Refunds and Consumer Rights

Viva La Nails complies with the Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement for services that fail to meet consumer guarantees. Change-of-mind refunds are not offered once a service has been provided. If you are dissatisfied with a service, please notify us within a reasonable timeframe so we may assess and attempt to resolve the issue.

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8. Gift Cards and Promotions

Gift cards, vouchers, and promotional offers:

  • Are non-refundable and not redeemable for cash

  • Must be used before the stated expiry date

  • Are subject to specific terms outlined at the time of purchase

 
9. Consent and Treatment Refusal

Certain services may require written or verbal consent. You are responsible for understanding the service provided and asking questions before treatment begins. We reserve the right to refuse or discontinue any service where we believe it may be unsafe, unsuitable, or where client behaviour is inappropriate.

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10. Health, Safety, and Hygiene

Viva La Nails maintains strict hygiene and safety standards. Clients must follow salon rules and staff instructions at all times. We may refuse service if a client presents with contagious conditions, open wounds, or infections that pose a health risk.

 
11. Code of Conduct

We are committed to maintaining a respectful, safe, and professional environment. Abusive, aggressive, discriminatory, or inappropriate behaviour toward staff or other clients will not be tolerated and may result in immediate termination of services without refund.

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12. Intellectual Property

All content on this website, including text, images, logos, branding, and design, is the property of Viva La Nails or its licensors and is protected under Australian intellectual property laws. Unauthorised use, reproduction, or distribution is prohibited.

 
13. Limitation of Liability

To the maximum extent permitted by law, Viva La Nails is not liable for any indirect, incidental, or consequential loss arising from the use of our website or services. Nothing in these Terms excludes rights you may have under Australian Consumer Law.

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14. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

 
15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective once published on our website. Continued use of our services constitutes acceptance of the updated Terms.

 
16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

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17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at: hello@vivalanails.com.au

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Last updated: December 1, 2025

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